https://www.emphaticinc.com/blog daily 0.75 2018-10-10 https://www.emphaticinc.com/blog/generic-undermines-communication monthly 0.5 2018-10-11 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1539225844415-B6JAFCGCP4EOL4F50H7B/kp-letter.jpg Blog - How generic messages can undermine your communications Screening and outreach letter is not very helpful. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1539226120626-RWAC1ZNA5KT8L8BEPDPA/kp-brochure.jpg Blog - How generic messages can undermine your communications Wellness brochure with wide age range feels less targeted. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1539225282759-ZL3ZUZYR5OYJJ96GFCFG/kp-schedule-med.jpg Blog - How generic messages can undermine your communications https://www.emphaticinc.com/blog/doing-more-with-less monthly 0.5 2018-10-16 https://www.emphaticinc.com/blog/category/Visualization monthly 0.5 https://www.emphaticinc.com/blog/category/Strategy monthly 0.5 https://www.emphaticinc.com/blog/category/Process monthly 0.5 https://www.emphaticinc.com/checklist-manufacto daily 0.75 2018-10-03 https://www.emphaticinc.com/checklist-manufacto/checklist-design monthly 0.5 2018-10-17 https://www.emphaticinc.com/checklist-manufacto/5-principles monthly 0.5 2018-10-04 https://www.emphaticinc.com/checklist-manufacto/resources monthly 0.5 2021-06-09 https://www.emphaticinc.com/checklist-manufacto/2018/7/3/how-to-use-color-with-purpose monthly 0.5 2018-10-03 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535576494614-JM0F75MQLV7PWQARH7GU/Color-branding-2.gif The Checklist Manufacto - Use color with purpose Figure 5: The institution's brand color is used only minimally, highlighting just key information https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535576006189-6EMF5BNLGNWV3X3W4G2V/color-on-color-3.gif The Checklist Manufacto - Use color with purpose Figure 2: These samples, taken from two actual surgical checklists, shows how poor color choice makes text difficult to read. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535576247314-63Y57KTG1PAC5XNB2ML1/Color-branding.gif The Checklist Manufacto - Use color with purpose Figure 4: These checklists are aesthetically pleasing and match institutional branding, but perhaps at the expense of focusing on the content. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1530657625861-E69CAHM8B6KFHG4MDMQW/Color-example-array.gif The Checklist Manufacto - Use color with purpose Color is used widely in surgical checklists, but not always wisely. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535576100211-A6FZTMH8DO7GFR7V5DQ7/color-sections.gif The Checklist Manufacto - Use color with purpose Figure 1: Using color to identify sections. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535576223272-N9ZVATM0VT5HHFLDKCWO/color-on-color-4.gif The Checklist Manufacto - Use color with purpose Figure 3: Consistent blue headings and black text on lightly colored background. https://www.emphaticinc.com/checklist-manufacto/scoap-surgery-checklist monthly 0.5 2018-10-03 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537489229737-KWAQBNAXR5NIWA0JP4AV/scoap-surgery-checklist-after.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist AFTER: The checklist was redesigned as a large printed poster, a PDF for electronic display, and a letter-size black and white version for use on a clipboard. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537505257793-S4GA1LWJU3O1SOJEGY00/role-problem.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537505764276-JQZ4ZUBO6WO057P4WCT1/step-numbers.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537505030519-OVVRCCKTLTN3QEG0D6BD/list-bothway-problem.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537506170615-5TEI2XJT51KDN78OSD5C/gray-toomuch.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537489149804-A1BJI6SEOB3SNMVSR8AV/scoap-before.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist BEFORE: Two versions of the SCOAP Surgical Checklist from 2009. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1537507163178-H942C4WTZIA0TX45UV4S/arrow.png The Checklist Manufacto - Re-designing the SCOAP Surgical Checklist https://www.emphaticinc.com/checklist-manufacto/category/BEST+PRACTICE monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/category/MANIFESTO monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/category/CONSIDERATIONS monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/category/BIG+PICTURE monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/category/CASE monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/category/RESOURCE monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Cognitive+Aid monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Surgery monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Color monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Checklist monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Evidence monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Learn monthly 0.5 https://www.emphaticinc.com/checklist-manufacto/tag/Books monthly 0.5 https://www.emphaticinc.com/medicaldevice-sales-aid daily 0.75 2018-09-06 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535500768805-R25E6OY46H9RPU0S7RUV/image-asset.jpeg Technology brochure https://www.emphaticinc.com/rehabilitation-training daily 0.75 2018-09-06 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534810197980-GFYAUMRIO4Y2P86L0UTB/Carepath.gif Improve patient satisfaction through rehabilitation training https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534810780896-NP307I8WXG079NRFFMOO/case4-image.gif Improve patient satisfaction through rehabilitation training https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534810355083-Y14BLBXECI9FEC92SGL2/Careskillprog.gif Improve patient satisfaction through rehabilitation training https://www.emphaticinc.com/services daily 0.75 2018-09-24 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535756739376-7GT7IC9KZBJPPEV8CNTN/service-strat-doodle.png Our Services: Using clarity to shape behavior https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535756775735-H3BFTMSHAT0NX0XMYGJ6/service-research-doodle.png Our Services: Using clarity to shape behavior https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1536104123235-9X82T0HULRAB1GRQS8HJ/service-science-doodle.png Our Services: Using clarity to shape behavior https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535756756465-J66VH6O2LXMM278YVADL/service-ia-doodle.png Our Services: Using clarity to shape behavior https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1536101901010-B51XAPS7T79P7TD19M30/service-artdirection-doodle.png Our Services: Using clarity to shape behavior https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1536121057880-XQVYJY1L8YTRZTWCVMS2/service-contentstrat-doodle.png Our Services: Using clarity to shape behavior https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531243359677-DEND9Y2RON7OAGP9XQPD/emphatic-services-banner-v.jpg Our Services: Using clarity to shape behavior https://www.emphaticinc.com/about daily 0.75 2018-09-11 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531152982079-Z0Q9Z272DR20QUWYCHQX/emphatic-about-darkblue.jpg Learn About Us https://www.emphaticinc.com/contact daily 0.75 2018-09-19 https://www.emphaticinc.com/opioid-prescription daily 0.75 2018-09-11 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535502649328-QEG1L40WVGUR3WIGYVG2/opioid-algorithm-analysis.jpg Decision aid to help primary care doctors prescribe opioids thoughtfully Analyzing the draft clinical algorithm https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535502533541-UFIWTRCP7L3KKUO7E24K/opioid-checklist-project-summary.gif Decision aid to help primary care doctors prescribe opioids thoughtfully Visual summary of the process used to create a checklist for prescribing opioids for chronic pain. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535502614909-ZIS8XTVPPYD6VTHJE6PD/cdc-opioid-checklist-final.gif Decision aid to help primary care doctors prescribe opioids thoughtfully Published tool https://www.emphaticinc.com/content-strategy daily 0.75 2018-09-14 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535481236785-B33SXJT5YORPMXOE17A6/content-strategy-tasks.png Content strategy: simplify and focus website content We used this task mapping process to focus the company's thinking on the content that users need. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535481101010-53TAW8I8FMYUX6RTIS4O/content-strategy-define-success.png Content strategy: simplify and focus website content Team members first defined project success on their own, then we discussed the results as a group. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535484436474-A3JQD2OM1FDLFXZNG2B8/content-strategy-webscape.png Content strategy: simplify and focus website content People experience a website in a much broader context. https://www.emphaticinc.com/serious-illness-conversation-guide daily 0.75 2018-09-13 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535403177242-5R0363QMSIE2HJ1L2UGE/SICG-spectrum.png Make the Serious Illness Conversation Guide easy to use https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535403119735-NDPV3HJO5P3AJSR44FYQ/SICG-inventory.png Make the Serious Illness Conversation Guide easy to use https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535405757005-A5CXJWVB7FIJ0TES8F1W/ECweb-SICG-approaches.png Make the Serious Illness Conversation Guide easy to use https://www.emphaticinc.com/home daily 1.0 2019-01-15 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531115775051-I5N2VC87A933SC1YPZT6/emphatic-banner-board-shorter.jpg Home https://www.emphaticinc.com/work daily 0.75 2018-10-03 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1536162024474-BS0QOHZBA2K0N1B232QU/content-strategy-diagnostic-test-marketing.png See Examples of Our Work Physicians and patients may see many websites when shopping for a diagnostic test. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1536162396662-6SQ3X3DME410NKQ8QO30/safe-surgery-checklist-implementation.jpg See Examples of Our Work Safe Surgery Checklist Implementation Guide https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1536162344167-EX3O6LCL4OTZWB0SBDG0/clabsi-guides-central-line-home-care.jpg See Examples of Our Work Family Guide for Central Line Care at Home, printed in three languages. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531244682755-CRXRTG6P0BPK2QI06DKA/emphatic-work-banner-g.jpg See Examples of Our Work https://www.emphaticinc.com/clabsi-homecare daily 0.75 2018-09-11 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531862964653-FB2D9MCFL95A3D0MX034/clabsi-central-line-process-map.png Help parents safely perform central line care at home Process map of pediatric central line care between hospital, clinic, and home. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531861926176-BS6TN0Z3FDLJ1RQMXD3Y/user-research-drawing.jpg Help parents safely perform central line care at home User research: it was helpful to ask parents of pediatric patients to draw their process. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531861502021-XSHGHYI9CF8MR63Z83FQ/clabsi-quickguide-central-line-care.jpg Help parents safely perform central line care at home The Central Line Home Care for Pediatric Patients quick guide is opened to show key safety tasks. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531861259280-7ANZ3P8P0SJ6L8V5CL30/clabsi-family-guide-central-line-care.jpg Help parents safely perform central line care at home The Family Guide for Central Line Care at Home (printed in three languages). https://www.emphaticinc.com/crisis-checklists daily 0.75 2018-09-11 https://www.emphaticinc.com/the-checklist-manufacto daily 0.75 2018-10-04 https://www.emphaticinc.com/surgery-checklist-guide daily 0.75 2018-09-12 https://www.emphaticinc.com/work-cognitive-aids daily 0.75 2018-09-11 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535654446756-TA4D32GN0YLIR25IEOQO/sizetest.png Checklists • Cognitive Aids • Conversation Guides • Decision Aids VP Shunt Checklist: a surgical safety checklist for neurological procedure at high risk of infection Read more https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531354019224-M9ZC0X3DUFA3W3A0R3UI/cardiac-surgery-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids Cardiac Surgery Checklist https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535501444789-U533MRHWC2BKCV0Y5ZVF/ssc-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids Safe Surgery Checklist templates https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531354027877-CIGJ8XVK8U9N3GUXZ3G2/scc-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids World Health Organization Safe Childbirth Checklist (version 1.0) https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531345169965-A7TKEZL8UVS1JK9OETAB/cdc-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids CDC Checklist for Prescribing Opioids for Chronic Pain for use by primary care physicians Read more https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531345113716-8ARKBE7C646IFOI4EZD9/orcc-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids Operating Room Crisis Checklists that help surgical teams respond to and manage rare crisis events Read more https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531345149316-G8FNYCSZYVIRTV0YN120/sic-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids Serious Illness Conversation Guide to help improve care near the end of life Read more https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531354474816-2CA1UH37JHRUMZ6Y5T3U/scoap-checklist-mute.gif Checklists • Cognitive Aids • Conversation Guides • Decision Aids SCOAP Surgical Checklist: an adaptation of the WHO Surgical Safety Checklist for use in Washington State https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1531244682755-CRXRTG6P0BPK2QI06DKA/emphatic-work-banner-g.jpg Checklists • Cognitive Aids • Conversation Guides • Decision Aids https://www.emphaticinc.com/disclaimer daily 0.75 2018-09-12 https://www.emphaticinc.com/practice-development daily 0.75 2018-09-06 https://www.emphaticinc.com/neurosurgery-checklist daily 0.75 2018-09-11 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535387595122-FMQZ2S5UEXZ7BVHCDA55/shunt-checklist-sample-flow.png Design and test a surgical checklist for neurosurgery Workflow map of checklist use during VP shunt surgery. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535401137678-HSK4X2LIBI7O7JGSMX48/shunt-checklist-sample-compare.png Design and test a surgical checklist for neurosurgery Compare the pros and cons of delivering a sterile neuro shunt checklist to the operating room. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534815097543-D95VXER4CU9R1GG6QUAU/neuro-shunt-cart.jpg Design and test a surgical checklist for neurosurgery On-site research: shunt cart outside operating room. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535387788057-R2F6NGEJRZS9EFVP26Z5/shunt-checklist-sample-research.png Design and test a surgical checklist for neurosurgery Visual summary of our research at two hospitals about the operating room environment for a neurosurgery checklist. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535387621261-XST7YOJMJMOE3DPGY11Z/shunt-checklist-sample-info.png Design and test a surgical checklist for neurosurgery Information architecture: chunking and filtering surgical checklist content. https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1535387645572-I1KA82TIYTOCDWBQWOHW/shunt-checklist-sample-sterile.png Design and test a surgical checklist for neurosurgery Map of options for delivering a sterile or non-sterile checklist to the operating room. https://www.emphaticinc.com/sales-responsiveness daily 0.75 2018-09-12 https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534812055923-1BC8MXAGMA5E0QIB2TGM/case1-sample1.gif Improve sales responsiveness through training and development https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534812238667-Y50QMJT7IBS1GVDYORPF/case1-sample2.gif Improve sales responsiveness through training and development https://images.squarespace-cdn.com/content/v1/5b37f5a1710699b90783f1a5/1534812396390-DNAP3F7QVG34USNC25E7/career-development-program.gif Improve sales responsiveness through training and development 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